Returns
To be eligible for a refund you must return your purchase within 7 business days for purchases within Australia and 10 business days for the rest of the world. Goods must be in original condition with tags attached.
The purchase of sale items are considered final.
Afterpay: If you choose to use Afterpay as your payment method please note we do not offer refunds. If you return your purchase you will only be eligible for a exchange or credit voucher that will be valid for 3 years.
In order to accept your return you must notify us by email at customercare@toscani.com.au within 48 hours of receiving your merchandise that you wish to return your items. Once you receive confirmation of the return please follow the returns procedure below
Return guidelines:
1. Your purchase must be returned to us within 7 business days of receiving the item so please express post your return to ensure we receive it in time. We suggest putting a signature label on the return to ensure it arrives safely. We do not take responsibility for items being returned to us which are lost in transit so if you wish to insure the item that is up to you.
3. Tags must be attached in original position, in original packaging and all merchandise in original boxes. Toscani will not accept any returns that are not in the original condition as when purchased.
4. If returns have been washed, dry cleaned, worn or altered they will not be accepted and the item will remain the customers property.
Merchandise returned outside of the 7 days within Australia and 10 business days for the rest of the world will receive an online credit. customercare@toscani.com.au will be in touch to confirm your credit code.
In the interest of hygiene, we do not offer change of mind refunds on pierced jewellery, under garments or swimwear.
We will notify you by email once your return has been received and processed!
Of course we will endeavor to process your refund as quickly as possible, however please allow 5 - 12 business days for your refund to appear in your account.
All returns are addressed to:
Toscani
Att: Online
Shop 1, The French Quarter
62 Hastings Street
Noosa Heads 4567
Queensland, Australia
Please be aware that during peak holiday periods, there may be a delay in processing returns, we apologies for any inconvenience this causes.
We do not refund post costs and the return post fee is the responsibility of the customer.
Refunds will go back on the original method of payment.
Faulty Items
We take pride in our merchandise and thoroughly check each item on delivery to HQ and at the time of purchase however if you believe your item is faulty please follow the instructions below.
Faulty items are classified as faulty if they are received damaged, or where a manufacturing fault has occurred within a reasonable time frame.
Please note that items which have been damaged as a result of fair wear and tear are not considered to be faulty.
In accordance with Consumer laws, where possible, we will offer to repair or replace faulty items.
For all faulty queries which fall outside of our Returns Policy, please contact customercare@toscani.com.au
Cancelling your order - If you place an order and cancel it before it is shipped a $10 admin fee will apply.
Credit Vouchers - If you are spending a credit voucher you will not be eligible for a refund if the item is not suitable. We do however offer up to 1 exchange on return of the first item.
Please note: This returns policy applies only to products purchased on the Toscani e-boutique. If you have questions about our in-store returns policy, please don't hesitate to contact customercare@toscani.com.au or call (07) 54748850.
