Please allow 3 business days for online orders and an additional 1-2 business days for orders delivered to locations outside of metropolitan areas.
During the holiday season or sale periods, we would appreciate your understanding in allowing an extra 3 business days for your order to be processed before shipping.
Good news for customers who spend $300 or more! Shipping is FREE!
Otherwise deliveries within Australia are charged at $10 for standard shipping and $15 for express shipping.
Toscani uses Australia Post Services for all Australian deliveries.
An email will be sent to you containing your tracking number after your purchase has been processed which will allow you to have easy access to the exact location of your delivery through the Australia post website.
Toscani dispatches all orders from our Head Office in Queensland, therefore if we receive your order on a Queensland Public Holiday, it will not be processed until the next business day.
Orders placed before 12:00pm will be dispatched on the same day. If your order is placed after 12:00pm AEST, it will be dispatched the following business day.
If your order is placed after 12pm on Friday or over the weekend, it will be dispatched on Monday.
To ensure you receive your package as soon as possible please address to a location where someone is available to sign for it during business hours. All deliveries require a signature.
In the case that there is no one available to sign at your nominated postal address, Australia Post will take the parcel to your nearest post office for collection.
Please note, If you received free post and are returning an item for refund the postage fee of $10 standard post and $15 express post will be deducted.
Good news for New Zealand customers who spend $500 or more - FREE shipping!
Otherwise New Zealand customers are charged at $20 for standard shipping and $30 for express shipping.
International customers outside of New Zealand are charged $50 for standard shipping and $60 express shipping.
Alternatively, please contact us at firstname.lastname@example.org with your postal address for a quote.
International orders will have an approximate delivery time frame of 7-10 business days, depending upon your location.
During holiday seasons or sale periods, we would appreciate your understanding in allowing an extra 1-3 business day for your order to be processed before shipping.
An email will be sent to you containing your tracking number after your purchase has been processed.
Your order will require a signature upon delivery so please nominate a location where someone will be available to sign for the package.
Unfortunately customs clearance for international destinations can incur lengthy delays which are beyond our control.There may also be extra duties and fees charged by customs when the package enters your country so please contact your local customs officer for more information. These charges are not payable by Toscani and responsibility lies with the customer.