Returns

Online Returns Policy

Toscani online will accept returns for refund if the purchase is made through the online shopping cart on full price merchandise.

There are different policies for online purchases than there are for store purchases.

If you have questions about our in-store returns policy, please don't hesitate to contact us at customercare@toscani.com.au and we will endeavour to help you in any way we can.

Australian Returns

In order to accept your return you must notify us by email at customercare@toscani.com.au within 48 hours of receiving your merchandise that you require a return authorisation number and specify the item which you would like to return and the reason why you wish to send it back (e.g wrong size/fit). 

Once you receive an email with your RA number you must then follow the returns procedure which will be emailed to you as soon as possible.

Return guidelines:

  • Your purchase must be returned to us within 7 days of receiving the item.
  • First, please email customercare@toscani.com.au to receive a RA number.
  • Returns must be posted by registered mail with tracking number.
  • Tags must be attached in original position, in original packaging and all merchandise in original boxes.
  • If returns have been washed, dry cleaned, worn or altered they will not be accepted.    
  • The RA number must be written on the outside of the parcel otherwise it will not be accepted and will remain the property of the sender. Toscani is not obliged to refund the money.
  • Merchandise returned after 7 business days nationally will not be accepted.
  • For change of mind, we will not accept any returns that are not in the original condition as when purchased.
  • In the interests of hygiene, we do not offer change of mind refunds on earrings, underwear or swimwear.

When you receive your parcel, you will find enclosed your purchases and an invoice.

If you wish to return an item, it must be returned with the invoice, and all returns information filled out (including Return Authorisation Number) which can be obtained by emailing customercare@toscani.com.au. Please ensure you write the RA number on the outside on the package in order for your return to be accepted.

Please note: This returns policy applies only to products purchased on the Toscani e-boutique. If you have questions about our in-store returns policy, please don't hesitate to contact customercare@toscani.com.au 

To return your parcel:

Returns require online tracking which can be easily organised through your local Australian Post outlet.

We will notify you by email once your return has been received and processed!

Of course we will endeavour to process your refund as quickly as possible, however please allow 5 - 12 business days for your refund to appear in your account or credit card statement.

All returns are addressed to:

Toscani

Shop 1, The French Quarter 

62 Hastings Street 

Noosa Heads 4567

Queensland, Australia

Please note: To ensure you don't miss out on the piece you are after, we don't offer merchandise exchanges in the traditional sense. You will get the right size or colour fastest if you simply place a second order. 

Unfortunately, we currently cannot accept online returns in our boutiques.

Please be aware that during peak periods, there may be a delay in processing returns, we apologise for any inconvenience this causes. 


International Returns.

In order to accept your return you must notify us by email at customercare@toscani.com.au within 48 hours of receiving your merchandise that you require a return. Please specify the items you wish to return and the reasons why.

Return Guidelines:

  • Merchandise must be returned within 10 business days of receiving the item.  Please email customercare@toscani.com.au for a RA number which must be clearly written on the outside of the package as well as the RA form. Please ensure the return package is trackable.
  • Merchandise must be returned with tags attached, and in its' original packaging, eg. shoes must be returned in their original box
  • Returns will not be processed for items that have been altered, worn or washed.
  • Merchandise returned after 10 days will not be accepted. 
  • Merchandise that is returned damaged, soiled or altered will not be accepted and will be sent back to the customer. If the customer will not accept the return by not allowing the courier to deliver the package, the item is still considered the customers property and Toscani is not obliged to refund any money.

For change of mind, we will not accept any returns that are not in the original condition as when purchased.

In the interests of hygiene, we do not offer change of mind refunds on earrings, underwear or swimwear.

When you receive your package, you will find enclosed an invoice and a returns authorisation form. If you wish to return an item, it must be returned with the returns authorisation form (including return authorisation number) and the invoice that came with your purchase enclosed. The RA number must be written on the outside of the package otherwise the return will not be accepted.

All returns are addressed to:

Toscani Australia

Shop 1, The French Quarter 

62 Hastings Street 

Noosa Heads 4567

Queensland, Australia

Please note: This returns policy applies only to products purchased on the Toscani e-boutique. If you have questions about our in-store returns policy, please don't hesitate to contact customercare@toscani.com.au.

To return your parcel:

We offer a simple way to return your purchase. 

To return your parcel to us

  1. Email customercare@toscani.com.au for a returns authorisation number.
  2. If/when approved you will be emailed your RA number and return instructions. 
  3. Goods are to be returned through a registered courier. Goods must be able to be tracked with a tracking number and must be declared as faulty.
  4. Remember for customs purposes packages must be left opened for inspection on pick up. 

We will notify you by email once your return has been received and processed!

Of course we will endeavour to process your refund as quickly as possible, however please allow 5 - 12 business days for your refund to appear in your account.

Refunds will be issued by the same method as to which the item was paid.

Please note: to ensure you don't miss out on the piece you are after, we don't offer merchandise exchanges in the traditional sense. With the express deliveryoption you will get the right size or colour more quickly if you simply place a second order. 

If at any time you have any questions at all, please email customercare@toscani.com.au.

Faulty Items

We take pride in our merchandise and thoroughly check each item on delivery to HQ and at the time of purchase however if you believe your item is faulty please follow the instructions below.

Faulty items are classified as faulty if they are received damaged, or where a manufacturing fault has occurred within a reasonable time frame.

Please note that items which have been damaged as a result of some wear and tear are not considered to be faulty.

In accordance with Consumer laws, where possible, we will offer to repair faulty items.

You will receive a full refund if the item cannot be repaired or replaced.


For all faulty queries which fall outside of our Returns Policy, please contact customercare@toscani.com.au

Please note: This returns policy applies only to products purchased on the Toscani e-boutique. If you have questions about our in-store returns policy, please don't hesitate to contact customercare@toscani.com.au

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