Returns

Australian Returns

Toscani online will accept returns on full price purchases for refund if returned within 7 working days. 

If you have questions about our in-store returns policy, please don't hesitate to contact us on 07 54748850 or customercare@toscani.com and we will endeavour to assist you in any way we can.

In order to accept your return you must notify us by email at customercare@toscani.com within 48 hours of receiving your merchandise that you require a return authorisation number and specify the item which you would like to return and the reason why you wish to return it. Once you receive an email with your RA number you must then follow the returns procedure which will be emailed to you as soon as possible.

Please note we do not refund post costs. These costs will be deducted from your refund. Refunds will go back on the original method of payment. 

Return guidelines:

1. Your purchase must be returned to us within 7 business days of receiving the item so please express post your return to ensure we receive it in time.

2. Returns must be posted by registered mail. 

3. Tags must be attached in original position, in original packaging and all merchandise in original boxes. Toscani will not accept any returns that are not in the original condition as when purchased.

4. If returns have been washed, dry cleaned, worn or altered they will not be accepted.

5. The RA number must be written on the outside of the parcel.

Merchandise returned after 7 days within Australia will receive an online credit. customercare@toscani.com.au will be in touch to confirm your credit code.

In the interests of hygiene, we do not offer change of mind refunds on pierced jewellery, under garments or swimwear.

Please note: This returns policy applies only to products purchased on the Toscani e-boutique. If you have questions about our in-store returns policy, please don't hesitate to contact customercare@toscani.com.au 

We will notify you by email once your return has been received and processed!

Of course we will endeavour to process your refund as quickly as possible, however please allow 5 - 12 business days for your refund to appear in your account.

All returns are addressed to:

Toscani

Shop 1, The French Quarter

62 Hastings Street

Noosa Heads 4567

Queensland, Australia

Please be aware that during peak holiday periods, there may be a delay in processing returns, we apologise for any inconvenience this causes. 

International Returns

In order to accept your return you must notify us by email at customercare@toscani.com.au within 48 hours of receiving your merchandise that you require a return. Please specify the items you wish to return and the reasons why.

Return Guidelines:

- Merchandise must be returned within 7-10 business days and only by registered post with online tracking. 

- Merchandise must be returned with tags attached, and in its' original packaging, eg. shoes must be returned in their original box or exactly how you received them. 

- Returns will not be processed for items that have been altered, worn or washed.

Merchandise returned after 10 days internationally will receive a credit to be used online. 

In the interests of hygiene, we do not offer change of mind refunds on pierced jewellery, under garments or swimwear.

All returns are addressed to:

Toscani Australia

Shop 1, The French Quarter

62 Hastings Street

Noosa Heads 4567

Queensland, Australia

Please email customercare@toscani.com within 48hours of receiving your parcel and request an RA number. Please specify the items you wish to return and the reason why. Once you have confirmed the return details, we will send you an email which will contain your RA Number and information on how to return your parcel.

To return your parcel:

We will notify you by email once your return has been received and processed!

Of course we will endeavour to process your refund as quickly as possible, however please allow 5 - 12 business days for your refund to appear in your account.

Refunds will be issued by the same method as to which the item was paid.

If at any time you have any questions at all, please email customercare@toscani.com.au.

Faulty Items

We take pride in our merchandise and thoroughly check each item on delivery to HQ and at the time of purchase however if you believe your item is faulty please follow the instructions below.

Faulty items are classified as faulty if they are received damaged, or where a manufacturing fault has occurred within a reasonable time frame.

Please note that items which have been damaged as a result of some wear and tear are not considered to be faulty.

In accordance with Consumer laws, where possible, we will offer to repair faulty items.

You will receive a full refund if the item cannot be repaired or replaced.

For all faulty queries which fall outside of our Returns Policy, please contact customercare@toscani.com.au

Please note: This returns policy applies only to products purchased on the Toscani e-boutique. If you have questions about our in-store returns policy, please don't hesitate to contact customercare@toscani.com.au